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POSTcti can deliver a flexible and extensive support services portfolio to suite your exact requirements from day one of the live solution. Providing multivendor support and maintenance cover from 24x7x365 2hr SLA right through to 8x5 8hr response, we work with our customers to ensure the correct service level specification and service management advice is deployed.
In addition POSTcti provide regular onsite Service Management meetings, designed to evaluate both the usage and perception of the service by our customers.
Our Support Services are designed to offer you:
- Flexible and effective Service Level Agreement cover
- Unlimited help desk calls and engineer site visits
- Dedicated regional engineering resources familiar to your company
- Like for like replacement parts system to get you back up and running quickly
- Accelerated response via remote diagnostic support and/or telephone access
- A multi vendor test laboratory facility for bespoke integration POC works
- Comprehensive incident analysis, reporting and regular service reviews
- A single contract to cover all of your technologies (data, voice, applications)
Service Level Agreement, Maintenance, Service Management, Engineering, Consultancy, Design, Testing, POC, Deployment, Professional Services, Project Management
