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Unified Communications – a ‘Smarter’ Way of Working'
POSTcti provide a wide range of Unified Communications (UC) technologies from our award winning best of breed solutions portfolio including Microsoft (http://www.microsoft.com/uc/default.mspx) and Mitel (download the pdf here).
UC is defined as a combination of various contact applications (such as voice, video, instant and unified messaging, presence, conferencing and collaboration tools) and integrates these under a single identity through a unified or commonly accessible portal (such as your desktop or mobile device).
As an enabling technology for both the public and private sector, UC can support the necessary business model innovation many of today’s organisations require. Simplifying communication by unifying communications, UC is also laying down the foundations for Communications Enabled Business Process (CEBP) which automates and streamlines services to help enhance business performance and competitiveness.
POSTcti is today working with many UK organisations (for example, House of Fraser, British Library, Twinings, City Of London) to help them overcome many modern challenges around:
- Mobilising the Workforce
- Fragmented Supply Chain and the rising Cost of Sale
- Effective Carbon Management and legislative CSR
- Employee Productivity and Retention
- Escalating Customer Demand and Client Services
- Real estate consolidation and the distributed workforce
- Leveraging disparate vendor investments
- Business Continuity and Disaster Recovery
The Power of Session Initiation Protocol (SIP) Technologies
Session Initiation Protocol (SIP) has become a strong force shaping the IP telephony and UC industries, and is quickly becoming the request-response protocol of choice. SIP's beauty lies in its simplicity, which allows unlimited scalability and performance in different architectures and environments. Over the last few years, the VoIP community has established SIP as its primary choice for signalling.
SIP's ability to establish sessions in an IP network for services like instant messaging (IM) and collaboration tools has also allowed it to become an integral part of UC, strengthening the value of VoIP and unified communications deployments. (See Endpoints)
Managing transition and the early adoption of UC
In addition to helping you plan for UC adoption from a technology standpoint, POSTcti will also help guide you through the cultural resistance to change through a tried and tested change management programme, designed to aid the adoption of UC across the entire workforce in a controlled and realistic manner. POSTcti also offer a trial evaluation solution to help you obtain project buy-in and funding through the early adoption of key stakeholders across the business.
For more information please download the attachment 60/60.
Unified Communications (UC), Communications Enabled Business Process (CEBP), Session Initiation Protocol (SIP) & VoIP, Smarter Ways of Working, carbon management, foorprint, productivity, business continuity
