Nuance is one of the leading providers of speech and
imaging solutions for businesses and consumers around the world.
Our
technologies, applications and services make the user experience more
compelling by transforming the way people interact with information and
how they create, share and use documents. Every day, millions of
users
and thousands of businesses, experience Nuance by calling directory
assistance, getting account information, dictating patient records,
telling a navigation system their destination, or digitally reproducing
documents that can be shared and searched. Making each of those
experiences productive and compelling is what Nuance is all about.
We comprise the world's largest portfolio of speech and imaging
products backed by the expertise of our professional services
organization and a partner network that can create solutions for
businesses and organizations around the globe. So whether it's
switching to speech to improve customer service or business
productivity, or simplifying the way people work with documents, Nuance
has the solution.
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Nuance Recogniser V9
Nuance Realspeak
Nuance Voice Control
Nuance VoCon
Nuance Call Steering
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Nuance
Recogniser V9
Nuance Recogniser is the speech recognition solution of choice
for companies looking to achieve differentiation and win customer
loyalty by delivering an exceptional customer experience. It
combines
the natural conversational capabilities of OpenSpeech Recognizer
and SpeakFreely with the administrative resources of Nuance 8.5 to
deliver a best-of-breed speech recognizer that drives business
performance by dramatically enhancing the efficiency of speech-based
self-service interactions. Providing unprecedented accuracy,
reliability, and ease of use, Nuance Recogniser is helping companies
around the world to transform the way they care for customers, business
partners and employees. Like all Nuance Care Solutions, it helps
organisations enhance business efficiency, increase caller
satisfaction, and achieve differentiation through superior customer
care.
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Nuance
Realspeak
RealSpeak is software that converts text into remarkably high quality
speech. Whether you want to speech-enable an in-car navigation
system,
provide a screen reader for the blind or partially sighted, or enhance
your call center service, RealSpeak is the natural solution.
Friendly,
expressive, highly intelligible quality that speaks for itself.
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Nuance
Voice Control
Nuance Voice Control lets you make phone calls, set appointments,
dictate short emails and view web pages on your Blackberry, Treo or
Pocket PC using your voice instead of typing. Just press the
Direct
Connect button and speak! It has never been easier to get the
most from
your mobile device.
Save time and money by eliminating multiple clicks and navigating
menus, especially with Web access and searches. And there are no
charges for directory assistance calls.
Increase your mobility by sending and responding to short e-mails
verbally, see you can e-mail without typing while you’re on the go.
Enjoy the convenience of spoken commands that are easier and faster
than typing or clicking with a stylus.
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Nuance
VoCon
The VoCon family of speech recognition represents the most widely
deployed embedded engines in the world. Nuance delivers VoCon
3200,
VoCon SF, VoCon Games, VoCon Mobile and VoCon AEC - each designed to
deliver the highest accuracy and most extensive set of features in its
class. VoCon customers from automotive, entertainment, mobile
communications, and consumer electronics deliver applications such as
name dialing, navigation destination entry, and device command and
control. VoCon offers the broadest language coverage available
for
embedded recognition.
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Nuance
Call Steering
Many organisations offer so many options within their self-service IVR
systems that they end up frustrating customers. Call Steering
solutions
from Nuance provides the most accurate, cost-effective method of
directing customers within a contact center. Unlike touchtone
systems,
whose complex menu mazes lead to misrouted calls and a bad customer
experience, a speech-enabled Call Steering solution allows customers to
describe their needs in their own words and be routed immediately to
their destination. Organisations can present a unified brand by
consolidating multiple phone numbers into a single access point.
The
result is an improved caller experience, shorter call times, fewer
misrouted calls, and higher automation, for a compelling ROI.
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